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Common issues

Quick fixes for the most common Keytom questions: login, card declined, deposit not showing, missing crypto.

Most questions have a quick fix:

  • Can't log in? See "Trouble logging in" below.

  • Card declined? Usually a low USDC balance, top up and try again.

  • Deposit not showing? Give it time and check the details you used.

  • Sent crypto and it's missing? Check you used the right coin and network.

Need a hand? Message us in the app and a real person will help.

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