If your money hasn't shown up in Keytom yet:
Give it time, crypto needs network confirmations and bank transfers can take a few business days.
Check the details. For crypto, confirm you sent the right coin on the right network to the exact address. For a bank transfer, confirm the account details matched.
Check the amount and any reference you were asked to include.
If it still hasn't arrived after the expected time, message us with the details and we'll track it down.
Need a hand? Message us in the app and a real person will help.